We accept returns for both SALE items and new collection items, provided they are registered for return within 14 days and your order meets our return conditions.
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Please sent out an e-mail to us: help@sneakerask.nl (Please sent 1 e-mail and not multiple otherwise you will end up on the top)
We will get back to you within 24hours on working days.We are closed on the weekends.
Due to high demand, our response may take a little longer than you are used to. We apologize for the inconvenience.
Very simple! You can exchange your sneakers within 14 days of receiving them. To register a return, use the following link:
Click here to register your return.
Once we receive your order at our branch, your return/exchange will be processed within 7 business days. SneakerAsk is not responsible for any loss during shipping; additionally, we do not cover the costs for returns or exchanges.
Please note! Use the email address you placed the order with and include the correct order number associated with the sneakers.
We understand that you want your refund as soon as possible, however, we receive hundreds of boxes every day. So please be patient!
We process returns within 7 business days, but during busy periods, this may take longer.
According to the law we actually have 14 days but we try to be faster than this.
Have you been waiting for a while? Contact us so we can check the status of your return together.
We have a delivery time of 2-10 business days and ship with DPD, PostNL, or UPS. During busy periods, it may take a bit longer, but you will receive updates on your order.
We also offer a 48-hour shipping collection, where sneakers are shipped within 48 hours.
We always send updates via email with a tracking code so you can track your package!
There are no import fees or other duties for international shipments within Europe.
During busy periods, it may take a few extra days from the time of the order (we will inform you if this is the case).
Shipping costs will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
Are you curious about the status of your order?
Via this LINK, you can track your order live 😉
We indicate which step your order is currently in.
Note! Make sure to enter the correct order number and email address.
Return costs
Netherlands & Belgium: €10.95
Germany & Austria: €10.95
France: €12.95
Italy: €12.95
Spain: €14.95
Poland: €12.95
Our return costs are based on the average shipping costs from the country you placed your order.
Return costs
Netherlands & Belgium: €10.95
Germany & Austria: €10.95
France: €12.95
Italy: €12.95
Spain: €14.95
Poland: €12.95
Our return costs are based on the average shipping costs from the country you placed your order.
Very simple! You can exchange your sneakers within 14 days of receiving them. To register a return, use the following link:
Click here to register your return.
Once we receive your order at our branch, your return/exchange will be processed within 7 business days. SneakerAsk is not responsible for any loss during shipping; additionally, we do not cover the costs for returns or exchanges.
Please note! Use the email address you placed the order with and include the correct order number associated with the sneakers.
We accept returns for both SALE items and new collection items, provided they are registered for return within 14 days and your order meets our return conditions.
Ensure your return meets the following requirements:
Your return is registered within 14 days.
The sneakers are unworn. This means no creases in the shoes, no dirt, and/or signs of wear.
The box is in good condition, as it was received.
All tags (such as factory tags, extra laces, additional cards, and any other included items) must be attached to the product!
Your return is sent in a shipping box, not in the sneaker box or a bag.
We only accept returns created via our return portal.
ALWAYS ship your products in an additional outer box. Keep your shipping receipt safe! We are not responsible for lost return shipments.
We understand that you want your refund as soon as possible, however, we receive hundreds of boxes every day. So please be patient!
We process returns within 7 business days, but during busy periods, this may take longer.
According to the law we actually have 14 days but we try to be faster than this.
Have you been waiting for a while? Contact us so we can check the status of your return together.
We have a delivery time of 2-10 business days and ship with DPD, PostNL, or UPS. During busy periods, it may take a bit longer, but you will receive updates on your order.
We also offer a 48-hour shipping collection, where sneakers are shipped within 48 hours.
We always send updates via email with a tracking code so you can track your package!
There are no import fees or other duties for international shipments within Europe.
During busy periods, it may take a few extra days from the time of the order (we will inform you if this is the case).
Shipping costs will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
If you ordered 2 items, one with express delivery and one with standard delivery, the express delivery will still be shipped within 48 hours.
The other item will be shipped separately, so you will receive 2 packages!
Netherlands: €3.95 – Pick-up point €3.95
Belgium: €4.95 – Pick-up point €3.95
Germany: €5.95 – Pick-up point €3.95
France: €8.95 – Pick-up point €7.95
Italy: €7.99 – Pick-up point €8.99
Spain: €9.95 – Pick-up point €9.95
Poland: €12.95 – Pick-up point €8.95
Other countries: €14.95What are the shipping costs?
If your package is marked as “delivered,” but you haven’t received it, please let us know within 5 business days. After this period, we can no longer be held responsible for the loss, as the insurance will no longer be valid.
We are not responsible for incorrect addresses provided during checkout.
We are not responsible for lost packages if DPD indicates they were left at the door or around the house.
Packages that are not picked up at a service point or returned to us due to an incorrect address will incur a €15 fee.
This is certainly possible, and we advise you to contact us so we can make the adjustment.
Orders with Klarna, Paypa, Riverty & Scalapay we can not change it because of the rules.
Unfortunately, we cannot make changes once the package has already been shipped.
Absolutely!
We have a 100% authenticity check with anti-replica as our mission. Our experts, with over 6+ years of experience in the sneaker world, ensure that customers receive original sneakers.
Additionally, we only work with trusted partners we have been collaborating with for years.
No worries at SneakerAsk – at SneakerAsk, you get the REAL DEAL!
Absolutely!
We do not sell worn sneakers.
In collaboration with numerous sellers, we have built a network over the years.
We have combined this into this website to offer the best prices in the market.
Our network spans the entire globe, including places like the USA!
Absolutely!
You will always receive your sneakers in the original packaging, with all accessories such as laces, tags, or similar items included.
It’s possible that the email ended up in your junk or spam folder.
If you can’t find the confirmation email there either, please contact our customer service!
We offer multiple payment methods.
We accept iDeal, Bancontact, Klarna, Credit/Debit Card, PayPal, and Riverty, Scalapay and some other payment methods in different regions
Yes!
Within 4 hours: We will not charge any extra fees.
After 4 hours, shipping and payment fees will be applied. We operate internationally and incur costs within 4 hours to get your package to you as quickly as possible. Additionally, if you ordered with Klarna, it brings additional costs for us that we do not recover from Klarna. These costs will also be calculated, depending on the order amount.
Packages that are refused upon delivery will incur a fee of €15 for shipping and payment costs.
Yes, we do!
If you sign up for our newsletter at the bottom of the page, you’ll receive a €5 standard discount. This discount is also valid on sale items.
At SneakerAsk, we strive to ensure that every order reaches you in perfect condition.
If your order has been lost during transit, please contact our customer service team via our contact form on the website, including your order number and all relevant details and we will try to solve it for you.
Yes, you can! If you’d like a different size or sneaker, we can make the change for you within the existing order. We do not recommend placing a new order, as canceling the old order may incur additional costs.
Please sent out an e-mail to us: help@sneakerask.nl (Please sent 1 e-mail and not multiple otherwise you will end up on the top)
We will get back to you within 24hours on working days.
We are closed on the weekends.
Due to high demand, our response may take a little longer than you are used to. We apologize for the inconvenience.
Are you curious about the status of your order?
Via this LINK, you can track your order live 😉
We indicate which step your order is currently in.
Note! Make sure to enter the correct order number and email address.
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